Undoubtedly the most prosperous business software as a service (SaaS) company you have never heard of, Zoho is one of the lesser-known enterprise-level SaaS companies. Zoho is a provider of business software solutions with more than 20 years of development experience. In 2005, Zoho launched its Zoho CRM platform, which it has since expanded to include in all business and enterprise departments. Let’s dive deeper to understand more about this software-passionate company.
What unique services do they provide & how it’s solving real-life issues?
The Zoho team is passionately and creatively crazy about software. Their ultimate mission, aim and kick in life is to create stunning software that can address business issues. They believe that software is the pinnacle of human creativity.
Along with creating beautiful software, Zoho also believes in the well-being of its employees. They believe that their software knowledge, team, and corporate culture are valuable possessions. They have a team of engineers who have spent years devoted to perfecting their trade. When you sign a deal with Zoho, you do not receive only a single product or a tightly integrated suite, but also a world-class experience and the team’s unwavering commitment to your satisfaction.
Because Zoho focuses on scalability and unifies its CX platform vertically and horizontally, more businesses can now interact personally with their customers. Additionally, Zoho provides the Zoho 1 enterprise-level subscription. All of Zoho’s 40+ apps are included in Zoho One to create a networked “operating system for business.” Over 180 countries around the world have over 50 million users of Zoho.
How journey started?
Zoho was born in a small apartment in Chennai of Tamil Nadu in 1990. The revolutionary idea was to create and build smart technology that can help businesses run more efficiently. Today, this idea has evolved as per the changing times and Zoho has provided much ground-breaking software to solve different business purposes.
AdventNet was the original name of Zoho Corporation. Tony Thomas and Sridhar Vembu founded it, but later, in 2009, they renamed it.
Their achievements
- Zoho CRM:
The main achievement of Zoho is its CRM platform. Zoho received recognition for its most well-liked cloud-based CRM (Customer Relationship Management) solution. The ability to quickly contact Zoho Consultants if you have any questions about customer relationship management is this software’s greatest advantage. In order to grow your business and organization, Zoho CRM is made to draw in and satisfy customers. You can manage daily tasks, keep track of sales, and interact with customers through a variety of channels with the aid of Zoho CRM.
- Zoho Projects
A well-liked project management tool is Zoho Projects. The app has a lot of helpful features that boost productivity, facilitate project monitoring, and improve team collaboration. You can easily keep track of all your tasks and projects with the help of Zoho projects.
- Zoho Books
This is an accounting software that offers smart accounting for small businesses. Small businesses can better manage their finances and experience less accounting management stress thanks to this accounting software.
- Zoho Recruit
It is a cloud-based enrollment platform that helps businesses find the right candidates through its digital recruitment tools.
These and many others like Zoho People, Zoho Docs, Zoho Invoice, etc., are some of the amazing SaaS developed by Zoho for businesses. Zoho aims at making its software personable, horizontally as well as vertically. Today, it has a long list of more than 40 commonly used web applications, including project management, invoice applications, wikis, note-taking, databases, spreadsheets, reports, and word handling.
Funding
While Zoho did not provide an exact figure because it is a private company, it claims that revenue the year before exceeded $1 billion. However, it has never required even a single cent in outside funding.
Zoho has been able to grow slowly and steadily without having dealt with any stakeholder interference at all by creating a strong internal culture that is steeped in R&D and product development.
In FY21, Zoho’s operational revenue increased by more than 22.3% to Rs 5,230 crore. With a net profit for the year of Rs 1,917.70 crore, which was more than twice as much as the year before, it is undoubtedly India’s most financially viable unicorn.
Customers
Companies that use Zoho CRM products have seen a 300% increment in lead conversion and a 27% improvement in customer retention. Zoho CRM has a market share of 5.72%, with 47% of users in the US.
Its esteemed list of customers includes Levis, Cater2.me, Confidential Records, Purolite, Fossil, State of North Dakota, and many others. About 89.08% of companies with less than $50 million in net revenue integrate Zoho CRM into their systems.
Future plans if available
As it looks to grow in India and around the world, software-as-a-service (SaaS) industry leader Zoho Corp is looking to hire at least 2,000 people in engineering, technology, and product development.
“We have already started hiring locally and plan to start upskilling programs such as Zoho Schools of Learning in these locations as we scale our operations,” as quoted byPrashant Ganti, head of products, tax, accounting & payroll, Zoho,
In the coming future, Zoho will be hiring more software developers, engineers for quality assurance, web designers, writers, product marketers, and sales executives. For the upcoming 2023, Zoho will continue to invest in a vertically integrated tech stack.
Additionally, they are spending money to improve their audio and video capabilities, which are now essential for all business operations. In India, funds are also being invested in projects to revitalize rural areas and build a deep-tech ecosystem.
Conclusion
Zoho, which is present throughout the US and India, has recently expanded into places like Egypt, Jeddah, and Cape Town. The business is also searching for talent in rural India. Currently, it has about 10,800 employees worldwide.
Companies like Zoho have revolutionized the Indian mindset, showcasing to the nation how real talent lies hidden in rural areas and how a company can grow steadily on a bootstrapped financial infrastructure as well.
